Shipping policy

Last updated: 30 October 2026

Where we deliver

We deliver across Pakistan through our courier partners. We do not ship outside Pakistan at the moment.

Processing time

Orders are packed and handed to the courier within 1 to 2 working days. Orders placed on Sundays or public holidays are processed on the next working day.

For Cash on Delivery orders, our team may call or send a WhatsApp message to confirm your order before dispatch. If we cannot reach you after two attempts, we may cancel the order.

Delivery time

• Major cities (such as Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan and Peshawar): usually 3 to 5 working days.
• Other cities and remote areas: usually 5 to 7 working days.

These times are estimates. Weather, public holidays, strikes or courier delays can sometimes add a day or two.

Delivery charges

Delivery charges, and any free delivery offer, are shown at checkout before you place your order.

Cash on Delivery

You can pay in cash when your parcel arrives. Please keep the exact amount ready, as riders may not carry change. Your order total is shown at checkout and on your order confirmation.

Tracking your order

Once your order is dispatched, we will send your tracking number by SMS, WhatsApp or email. If you have not received it within 3 working days of ordering, message us on WhatsApp at +92 302 5439693.

Failed or refused deliveries

If the courier cannot deliver after repeated attempts, or the parcel is refused, it is returned to us and the order is cancelled. If you would like it sent again, contact us and we will arrange a new delivery. We may ask for advance payment on future orders after a parcel is refused without a valid reason.

Damaged parcels

Please check the outer packaging when your parcel arrives. If it looks damaged, take a photo and tell us within 48 hours of delivery, as explained in our Refund Policy.